If you are running a firewall application such as those that are part of Norton, McAfee, Zone Alarm, and others, you will need to take the following actions in order to complete the installation of the client.

1. Temporarily Disable/Turn-Off your firewall application
2. Then re-run the Download Manager Client (Red Swoosh) installation software.
3. Complete the installation of the Download Manager Client (Red Swoosh)
4. Enable/Turn-On your firewall application
5. When your firewall application alerts you that our application is attempting/trying to access the Internet and/or your computer, just select "Allow" or "Enable" or "Trust"

The 'deliveries' option of the DJLace TV service will run best if you have Windows Media Player 9 or higher installed on a computer running Windows XP. Additionally, we recommend that your computer have a minimum hardware configuration of: Pentium 4, 2GHz processor, 512MB of RAM, 16MB Video Graphics Card, and 10GB of available hard drive space. If your computer does not meet these minimum requirements, don't worry, you can still access our video by clicking on the 'Now Playing' button and watching most of them in the Flash format.

This could occur if any of the conditions below are true.

• You just completed your registration and the installation of the Download Manager and our content delivery network has not yet established a connection with your computer. In this case, just close your browser, leave your computer running and connected to the Internet, and try logging into the service within a few hours to see what content has been delivered and is available to 'Play'.
• Your PC crashed or you have changed your computer and the Download Manager client needs to be re-installed. If this is the case, refer to FAQ #9 below to learn how you can quickly re-install the Download Manager client and start using the On-Demand service again.
• There is not content being delivered at this time. The DJLace TV service runs best for members who have their computer on most of the time and click on the icon that notifies a user when new content has been delivered.

Our goal is for you to receive selected content that we feel would be of interest to you every day or every couple of days. The number of content deliveries that you actually receive on any given day will be depend on factors such as your Internet connection speed and the length of time your computer is left on and connected to the Internet during a 24-hour period. New content is constantly being 'pushed' or delivered throughout the network, so keep an eye out for our delivery notification icon that appears in your system tray or check back to the DJLace TV player often and click on the 'Deliveries' or 'Downloads' tab located on the player. If anything has been or is being delivered to your PC, you will be able to see the status for each video when you click on the 'Deliveries' or 'Downloads' tab.

First of all, our download manager client is not a 'spyware' application. Additionally, no 'spyware' type program should detect it as 'spyware' as you elected to have this software installed onto your machine. However, in the event you run a 'Spy Sweeper' or any other 'spyware' type program, and the DJLace TV download manager client stops functioning correctly, the 'spyware' program has erroneously misidentified the DJLace TV download manager client as spyware. Since our DJLace TV download manager client is a program you chose to install onto your PC, your 'spyware' program will have to be told that our client is an 'acceptable' client and to put our client on the 'safe list'. Ada-Ware and other spyware programs do not affect our client to our knowledge.

If this has happened to you, and you are not able to place our download manager client on the 'safe' or acceptable software? list, then we recommend that you re-install the download manager client. To re-install the download manager client, simply click here and click on 'Run' as you are prompted.

Additionally, please send an e-mail spyware@endavomedia.com so that our provider can work with the 'spyware' program owner that caused the problem and remedy the situation in their next upgrade of their software. Next time you run Spy Sweeper, or any other 'spyware' type program, make sure it does not delete the download manager client, which is called 'RSEDNClient.exe'.

To un-install the DJLace TV download manager client from your PC, go to your Control Panel (which you can access by clicking on the Start menu). From within the Control Panel window, select the menu item 'Add/Remove Programs'. From within 'Add/Remove Programs', select the program 'Red Swoosh Client' and choose 'Remove'. This will un-install the DJLace TV download manager client from your computer.

Re-installing your 'DJLace TV On-Demand' download manager client is no problem.

First, click here to install the DJLace TV download manager client.

NOTE: Make sure that you click on 'Run' each time that you are prompted to do so.

NOTE: It could take up to five (5) minutes for the DJLace TV download manager client to establish a connection to our content delivery network. If you have any trouble in re-establishing a connection to our network after you re-install your download manager client, simply come back to this page and lick on the 'Live Help Chat' button for support, Monday-Thursday, 9am-9pm EST USA, Friday 9am-5pm EST USA. Saturday and Sunday support is via e-mail, with e-mails being reviewed Monday AM with responses by Tuesday.

If your computer met or exceeded our minimum recommended specifications which are: Pentium 4, 2GHz processor, 512MB of RAM, 16MB Video Graphics Card, and 10GB of available hard drive space, and Windows Media Player 9 or better, prior to installing our download manager client, and you notice that your computer it is running sluggish, you take following actions:

• Make sure that no other program(s) are running, or that you do not have other browser pages downloading files, etc? Basically, make sure that only the Media Manager web page is active.
• If you notice that your computer is still sluggish, then try re-starting your computer as there is a possibility that a program/application could be running in the background, thus occupying needed memory or processor capacity.
• If after re-starting your computer you still experience trouble, we recommend that you check your PC for spyware or viruses.
• If after doing all of the above, your computer is still sluggish, go to 'My Computer' and right click on your C:\ drive to verify that you have at least 20% of your hard disk still available. If this is not the case, then you may need to increase your hard disk capacity or go through your hard disk and back-up files that you are not using and are occupying hard disk space.
• Finally, if you have not gone to Windows System Tools and 'defragged' your hard disk in some time, you should 'defrag' your hard disk as this too could cause a noticeable reduction in performance.

Open Windows Media Player from your 'Start' menu. Select 'Help>About Windows Media Player' from the menu bar. A window will pop up showing which version of Windows Media Player you have. If you wish to upgrade your Windows Media Player, go to 'Help', select 'Check for Updates', and follow the prompts.

Yes, our player allows you to watch any of our videos in 'full-screen' mode. All that you need to do is select a video to watch and then once the video you selected starts to play, simply click on the full-screen icon which is to the left of the volume control in the player (far right hand side of the player) and your video will be shown in full screen. Please remember to hit the 'ESC' key when you want to go back to the main video player (NOTE: You may have to watch an advertising or promo video prior to your selected video starts to play)

Please make sure that the volume control that is shown below the player is not set to 'Mute' or is lowered all the way to zero. The volume control for the video player is below the player and to the far right. If you confirm that the volume control on the player is not set to 'Mute' and that the volume is all the way up, then please check your computer volume control settings to make sure that they are not set to mute or set to the lowest possible level.

Watching DJLace TV videos that are in the Adobe Flash video player/codec via the main Premium Player on the website will work best if you have the Adobe Flash 9 player or higher installed on a computer running Windows XP or Vista. Additionally, we recommend that your computer have a minimum hardware configuration of: Pentium 4, 2GHz processor, 512MB of RAM, 16MB Video Graphics Card, and 10GB of available hard drive space.

To verify what the Adobe Flash Codec you have, click 'Play' on a video in the play list. When the video starts to play in the video window, right click the mouse button and you will see what version of the Adobe Flash Codec you have. If the version is not version 9 or higher, click on 'About Flash Video Player 9". Once the Macromedia Adobe web page comes up, select the option that upgrades your Adobe Flash player.

To verify what the Windows Media Player version you have, open Windows Media Player from your 'Start' menu. Select 'Help>About Windows Media Player' from the menu bar. A window will pop up showing which version of Windows Media Player you have. You should have Version 9 or higher. If you wish to upgrade your Windows Media Player, go to 'Help', select 'Check for Updates', and follow the prompts.

When you click on the 'Add to My Playlist' icon, the '+' sign will become a '-' sign. To see if the video has been added to your 'Playlist', simple click on , then click on the 'My Playlist' tab and you will see this video there. To remove a video from your 'Playlist', the easiest way to do this would be to go to the 'My Playlist' tab, find the video that you wish to remove, and click on the 'Remove from My Playlist' icon. The other way is to find the video and then click on the 'Remove from My Playlist' icon.

If there is an 'Add to My Managed Personal Player' icon next to the 'Add to or Remove from My Playlist' icon, then you simply click on the 'Add to My Managed Personal Player' icon and this video will not only appear on your Managed Personal Player, but it will also automatically be added to the 'My Playlist' area. To remove a video that was added to your Managed Personal Player, you simply click on the 'Remove from My Managed Personal Player' icon. Removing the video from your Managed Personal Player does NOT automatically remove the video from the list of videos that are in the 'My Playlist' area.

No matter what 'play list' you are in (New, Top, a Channel, Category, My Play List, etc..) if you hit the 'Play All' button, all of the videos will play automatically

There are two (2) instances when this situation can occur. The first could be that you must be a registered user to use the feature, in which case a note should have been displayed telling you that the use of this feature is restricted to 'Members' only. The second could be that In order to use any of the interactive area features, you must first find a video that you wish to watch and then hit the 'Play' button. Once the video starts to 'Play', you can utilize any of the available interactive area features.

Once you are playing a video that you selected, and you wish to 'share' this video, or invite a friend to view this video, simply click on the 'Share' button that is located in the Interactive Area below the main video player, and enter the information requested. It's that simple.

If you post a response and then want to see the response right away, you must first hit the F5 key to refresh your browser. Then select the same video that you made the comment about and hit the 'Play' button. Once the video starts to play, click the 'Comments' button in the interactive area below the video player area and you will see the comment that you posted.

If you rated a video and then want to see what the overall rating for that video is including the rating you gave the video, you must first hit the F5 key to refresh your browser. Once the refresh completes, the latest rating for that video will appear. Remember, we use a 'weighted' average system, so unless your rating is significantly different from what the video rating was prior to you rating that video, you may not see a significant rating change.

If your friend did not get a 'Share' video e-mail from our system, there are a number of things you will need to check/verify. First, please verify that the e-mail address that you entered for your friend was correctly entered. Second, please make sure that the e-mail did not go into your friends 'Junk Mail' folder. If you verify that the e-mail you entered is correct and that the e-mail did not go into your friends 'Junk Mail' folder, then please send an e-mail to usersupport@endavomedia.com so that we can review the matter further.

When you cut/paste the 'video link' for a video, all that you are getting is the link that when clicked upon by someone that visits your website, will take the person that clicked on the link to our media player, and automatically start to play the video that you copy the 'video link' for. Our 'video link' does not provide you with a player so that users can watch our videos on your website. However, if you get a Managed Personal Player, instead of the Personal Player that we manage for you, you can associate your favorite videos to your Managed Personal Player, which is then placed into your website or social network site (e.g. Facebook, MySpace, etc..), that does play the videos. To your own Personal Player (that we manage) or your won Managed Personal Player (that you manage), click on the 'Get Personal Player' or 'Get Managed Personal Player' links that are located throughout our website.

In order to add our videos along with a player to your personal website and/or social network website (e.g. MySpace, Facebook, Ning, etc..), we offer you two (2) options. If you select the 'Personal Player' as your personal player for your personal website, no registration is required and videos that we select from our inventory will be made displayed there. If you select the 'Managed Personal Player' as your personal player, registration is required, but, you will be able to select from our inventory of videos which videos you want your friends and family to see via our player.

Thus far, we have been able to confirm that the Personal Player will function correctly on MySpace, Facebook (when using the My Web Embed Application) and Ning. If you are experiencing trouble with getting our Personal Player to work on your website and/or social network site, please send us a detailed e-mail to usersupport@endavomedia.com and we will review the information provided with the goal being to resolve the issue and get our Personal Player to work on your personal web space.

If you opted to place the Personal Player (which me manage) on your personal web space and don't have a copy of the original embed code, please send an e-mail to usersupport@endavomedia.com, along with the URL for your personal web space and the e-mail that you used when you registered for your Personal Player and we will send the Personal Player embed code to you. If you opted to place the Managed Personal Player (which you manage) on your personal web space and don't have a copy of the original embed code, simply log into your account and click on the 'Get Managed Personal Player Code' icon/link. Once you click on this icon/link, the code will be displayed. In some cases, an e-mail may have been sent to you with the Personal Player embed code as well.

If you opted from the start to get a Managed Personal Player, then you can easily switch the videos that are shown on your Managed Personal Player. All you need to do is log into your account, click on the 'My Playlist' tab, and if you have videos on the playlist that you have linked to your Managed Personal Player, then you will see towards the top of the playlist area the option for you to switch what the source of the videos that are shown on your Managed Personal Player should be.

If you cannot remember your username and/or password after your initial sign-up, don't worry, just click on 'Login' and once you are on the login page, you will see a 'Forgot Username and/or Password' link on this page. Simply click on this link and following the instructions. You must at least remember the e-mail address that you used when you first signed up. If you go through the process and simply cannot remember your username and/or password, please send an e-mail to usersupport@endavomedia.com requesting your username and/or password and you will get a response within two (2) business days.

The most important thing that you need is a browser that supports the playback of videos that have been converted into the Windows Media Video and Flash formats. Thus far, we have used a browser running on Windows XP, Vista, 2000, and MAC OSX, and the service has performed as expected.

We have tested the viewing of videos using the Internet Explorer 6.0+, Firefox, and Opera browsers. If you have a browser that is not providing a good quality experience, please send an e-mail explaining your situation to usersupport@endavomedia.com.

In order for you to have the experience we developed the service to provide, you will need to have a high speed/broadband Internet connection having a download speed of at least 768 kbps.

DJLace TV has 1000's of videos in its library and only a selection is made available to users that do not want to become members. Therefore, if you select a video that is available only to 'members', although the information for the video is showing, you will not be able to watch that video unless you become a member. To become a member and access our entire library of videos, click here.

Simply look for our 'Live Help Chat' support button to be 'Available' or 'green' to start an immediate chat with our support team or if no Live Help Chat support button is available for you to click on, send an e-mail to usersupport@endavomedia.com. NOTE: Clearly state the website that you are experiencing trouble with so that the support team can respond quickly and precisely.)